1. Please go to below Genie System
https://geniesystem.com.au/
2. Check sign up page to fill up
3. Check the email confirmation and proceed the company details
1. Please go to below Genie System
https://geniesystem.com.au/
2. Check sign up page to fill up
3. Check the email confirmation and proceed the personal profile
1. Please visit https://geniesystem.com.au/genie/agencyApplication/agencyApplication.do
2. Complete the agency application form
3. After our business development team approve your application, you can start to create your own account.
For education providers, partnering with GENIE Lab means that agents can easily access all of your courses on GENIE System, and quickly create school application and submit to your admin staff.
1. Please visit www.geniesystem.com.au
2. Go to sign up page, follow the instructions to create the account
3. Once you click the sign up button, a verification link will be sent to your email
4. Click the verification link to complete the sign up process
1. Search GENIE System: Australia in Google Play or App Store and download the app
2. Open the app and go to Sign Up page, follow the instructions to create the account
3. Once students click the sign up button, a verification link will be sent to their email
4. Click the verification link to complete the sign up process
Once you receive the verification link, you have 14 days to activate your account by clicking the link from your email. If you don’t click the verification link within 14 days, your email will be removed from our database, and you can sign up again with that email address.
Step 1. Click the Forgot Password? button on the log in page
Step 2. Enter the email address for your account and click the find button
Step 3. Click the verification link from your email, and use the temporary password to login
Step 4. You can change your password once you have logged in with the temporary password
Step 1. Click the menu button on the upper-right corner of system interface
Step 2. Click user setting button
Step 3. Reset password by following the instructions
Yes, you can login to your account on different devices, including GENIE app on the mobile and web portal on your computer.
However, you cannot login to one account in different devices at the same time.
For example, if you have logged in with the account demo@genielab.com.au on one computer, and log in with the same account on the other computer, the previously logged in account will be logged out automatically.
In GENIE System, the accounts will be logged out automatically every 30 minutes.
If you are entering information for school or visa application, make sure you click the save button, so that you don’t lost any information.
It is not compulsory to enter bank details of your company in GENIE System.
However, students will not see your bank details in the quotation, which will make it inconvenient for them to complete the payment.
Therefore, we highly recommend you to enter the bank details.
No. Each role has different accessibility to the features in GENIE System.
Director group has full access to all functions in the system, while marketing group has the least access to functions.
In GENIE System, only director group accounts have access to changing notification options.
The default setting for notification is ON for all options, and we highly encourage you to keep this setting so that you don’t miss out any important notice.
Whenever the student wants to apply for a new visa, or wish to extend the visa or course after completing the previous course, agent need to create a new consultation card for the student, and set the new card as “Main Select” card.
A “Main Select” card refers to a consultation card that will associate with student’s current school and visa application.
Every step in the enrolment and application process of the “Main Select” card can be tracked on the Student Summary page.
If the Matching status is YES, the student's account has been connected to agents account, and agents can proceed to the whole enrolment and application.
Otherwise, agent can only create quotation for the student.
1. Assist students with downloading the app "GENIE System: Australia".
2. Help student create an account.
3. Ask for their emaill address for sign up.
4. Enter the emaill address in the consultation card.
Up until now, around 30 schools have partnered with Genie Lab, and their course lists are available on GENIE System.
You can find out who is on the list at https://genielab.com.au/page/partners_01.html.
If you cannot find the school that you wish to apply, please feel free to contact us.
If you can't find the start date on the drop-down list, you can.
1. Contact the school admission staff about the date and confirm with them.
2. Move to the manual section in the Quotation and manual select the start date.
Agents need to enter the tuition fee and enrolment fee for each course manually, but the total fee and first payment amount will be calculated automatically.
Yes. Everything related to school and visa application is based on the quotation you have created for the student, if you don't create the quotation, you and your students cannot track the enrolment and application process.
To successfully submit a school application, you should follow these steps.
1. Go to Quotation List and select the quotation that includes the school that you want to apply.
2. Click the "Add School Application" button.
3. Students will be guided to read and agree to the terms and conditions of school.
4. After students tick the checkbox to agree on the terms and conditions, agents can proceed to the email sending page on their portal.
1. Go to school application list.
2. Click the application that you wish to view.
3. You will find the previous application form under the Saved Application List.
No. GENIE System uses thrid party email system for you to send email to schools and students.
If you wish to keep a record of the email that you have sent, you can put your own email address in the recipient section, and you will find that email in your inbox.
No. Once you have submitted the school application on GENIE System, you cannot delete it, because it will affect other procedures in the enrolment process.
Once the school application PDF is generated, all the data inputs have been added to the database.
Therefore, you cannot modify any data by going back to the application form.
We highly recommend you to review and double check all the information before clicking the Complete button upon finishing the school application form.
No. School will still send you the offer letter or COE document using the existing method, such as email.
Once you receive the offer or COE, you can upload them on Course Details page, and students will see the documents on their mobile app.
If you have applied for multiple courses from the same education sector, like VET, you can upload the offer letters for these courses at once by doing the following steps:
1. Go to the Course Detail page.
2. In the Offer Letter or Signed Offer Letter section select all the checkbox.
3. Choose the offer letter document from you computer and click the upload button.
After students complete the visa application form, you can log in to the immi account and fill in the visa application form by copying the information stored on GENIE System and pasting to immi account.
The default type of visa application depends on which visa type you choose in the Expected Visa Type in the Consultation Card.
For example, if you wish to change the visa type from Student Visa to Dependent Student Visa, you can:
1. Go to the consultation card of that student.
2. In the Expected Visa Type drop-down list, select another visa type.
3. Go back to the visa application and complete the new form.
After you complete the visa application form, the insurance option will be added to the list automatically.
To update insurance information, you can:
1. Go to the Insurance page and click the student that you wish to update.
2. Enter the insurance information.
3. Upload insurance confirmation letter and insurance payment receipt.
4. Click the Save button to complete this step.
Once you have received the payment plan from school, you can go to the Student Payment Plan tab in the Accounting page, you will see the payment plan for that student in the list.
You can:
1. Click the plan to enter the payment plan detail page.
2. Select the school checkbox and click the Apply button.
3. Enter the number installment/lines on the upper-right corner of the table.
4. Click the Edit button and fill in the due dates and fees for each term.
5. Click the save button to complete the payment plan.
Whenever studnets need to pay, either first payment or each term of tuition payment, you can create a student invoice and send it to them.
You can:
1. Click the Student Invoice tab in Accounting page.
2. Click the new button and select the information.
3. Review the fee breakdown and modify the amount by clicking the Edit button if needed.
4. Select the bank details and click the Next button.
5. Enter student's email and send the invoice to student by clicking the submit button.
After you receive the payment from students, you can deduct the commission and transfer to the school's bank account.
In this case, you can create a pay letter/tax invoice:
1. Go to Pay Letter & Tax Invoice Tab in the Accounting page.
2. Click the new button, select the information and click the Apply button.
3. Choose the installment number and review the information.
4. Enter commission rate, choose GST options, and click the next button.
5. Enter school's email address and click the submit button.
After students transfer the tuition fee to school, you can send the commission invoice to the school for commission.
In this case, you can create a commission invoice:
1. Go to Commission Invoice Tab in the Accounting page.
2. Click the new button, select the information and click the Apply button.
3. Choose the installment number and review the information.
4. Enter commission rate, choose GST options, and click the next button.
5. Enter school's email address and click the submit button.
Once you have received the commission payment from school, you can change the invoice status to Received by clicking this button, so that you and your colleague can follow up this commission payment.
1. Go to Files & Document page and click Upload button.
2. Select the student's name and document type.
3. Choose the file from your computer and click the Upload button.
4. Click the save button to complete this step.
Yes. If you wish to upload documents for the student but only you can view the document, you can:
1. Go to Files & Document page and click Upload button.
2. Select the student's name and enter the file name under Agent Files.
3. Choose the file from your computer and click the Upload button.
4. Click the save button to complete this step.